Development
Design
Marketing
Business
Date
TBC
Duration
40 minutes
Location
TBC
Note: This session is included in the conference ticket, but specific program has not been finalised.
Release notes are often considered an afterthought — robotic notes with little value besides fulfilling an obligation to give users a basic update about newly released features. They are a missed opportunity, as release notes can be a key customer touchpoint for product companies, driving feature adoption while educating customers about how to use your product more effectively. In this talk, Stephan will use real-world examples to provide strategies for transforming your release notes into crucial content that can help drive business goals. This is an opportunity for content and design teams to learn a new way to delight customers and provide demonstrable business value.
Stephan Delbos
Director of Product Content
MEWS
Stephan, Director of Product Content at Mews, has 15 years of experience with every aspect of product content, editing, and content strategy. Since 2020, he has built and led the Product Content team at Mews, expanding from documentation into content design, translation, knowledge management, and knowledge-centred service (KCS) while growing the team from two to more than fifteen. He is passionate about using language to connect humans and technology.
